t Izzah Studio, we take great care to ensure every order meets our quality standards. As a growing brand, we currently operate on a no-returns and no-refunds policy.

Please read the following policy carefully before placing your order.

Returns

We do not accept returns for:

• Change of mind
• Incorrect size selection
• Color preference
• Personal preference
• Any other reason unrelated to a product defect or fulfillment error

To help you shop with confidence, we provide detailed size information and product descriptions. If you have any questions about sizing, fabric, or fit before placing your order, our customer support team will be happy to assist you.

Refunds

We do not offer refunds.

This applies to all orders except where a product is verified to have been:

• Damaged during transit, or
• Incorrectly delivered due to our error.

In these cases, we will provide a suitable resolution as outlined below.

Damaged Items Policy

Reporting Window

If your item arrives damaged, please contact us within 24 hours of delivery with:

• Your order number
• Clear photos or video showing the damage
• Photos of the packaging (if applicable)

Resolution

Once the issue has been reviewed and verified, we will provide one of the following resolutions:

• A free replacement item (subject to availability), or
• Store credit for the value of the affected product.

Shipping Cost

For approved damaged item claims, Izzah Studio will cover the return shipping cost.

Important

• Please do not use, wash, alter, or modify the item.
• Claims submitted after 24 hours of delivery will not be accepted.
• Items showing signs of use will not be eligible for replacement or store credit.

Incorrect Items Received Policy

Reporting Window

If you receive an incorrect item, please contact us within 24 hours of delivery with:

• Your order number
• A clear photo of the item received

Resolution

Once verified, we will arrange pickup of the incorrect item at our cost and dispatch the correct item at no additional charge.

Important

• Please keep the item unused and in its original condition until pickup is arranged.
• Items that have been worn, washed, altered, or damaged after delivery are not eligible for replacement.

Store Credit

Where store credit is issued:

• It can only be used on future purchases from Izzah Studio.
• It is non-transferable and cannot be exchanged for cash.
• Cash or bank refunds are not provided.

Important Notes

• Claims submitted outside the stated reporting period may not be accepted.
• We reserve the right to decline requests where the reported issue cannot be verified.

If you have any questions before placing an order, please contact our customer support team. We're always happy to help you choose the right size and answer any product-related questions.